lucie m. 36 let , životopis 1573636

Akademie Sting vysoká škola

Podniková ekonomika a management

2012 – 2014Vysokoškolské

Evropský polytechnický institut, s.r.o. Kunovice

marketing a management zahraničního obchodu

2009 – 2012Bakalářské

no*****ino

SRE team leader

březen 2023 – duben 2026 3 roky a 2 měsíce

Incident & Escalation Management Designed and rolled out an end-to-end incident management framework across the entire development organization, including clear escalation paths, SLAs, and ownership. Improved cross-team communication and reduced MTTR by 70%. - Problem Management & Root Cause Analysis (RCA) Established problem management practices and developed an internal RCA tool integrated with LinearB and Targetprocess. Reduced recurring issues by 80% and enabled data-driven continuous improvement across teams. - Observability Strategy & Vendor Management Led the selection and implementation of a new observability platform (Grafana → New Relic), including successful vendor negotiation and contract closure. Defined the observability strategy and architecture for the full IT ecosystem. - Observability transformation (Grafana → New Relic) Planned and executed a smooth, on-time migration impacting 200+ engineers across multiple teams. Ensured minimal disruption through strong coordination, roadmap planning, and risk mitigation strategies.

Cu*****rys

Team manager

duben 2022 – březen 2023 1 rok

- Led multiple cross-functional teams (SRE and Front-end development) with a total of ~20 engineers, expanding scope from operations to product-aligned delivery - Retained full responsibility for SRE domain, including reliability, incident and problem management, while taking on broader team leadership responsibilities - Owned team priorities and backlog alignment, working closely with Product Owners to ensure delivery aligned with business goals - Acted as a key bridge between engineering and business, resolving blockers and improving cross-team communication - Drove improvements in team coordination, prioritization, and overall delivery efficiency across multiple teams

Cu*****rys

SRE

duben 2020 – březen 2023 3 roky

Led the transformation of the Application Support team into a Site Reliability Engineering function, shifting from reactive support to a proactive, reliability-driven operating model - Drove adoption of SRE principles, shifting the team from reactive support to a more proactive, reliability-focused approach - Improved monitoring and alerting practices, enabling faster detection and resolution of production issues - Collaborated with development teams to enhance system performance, resilience, and deployment reliability - Contributed to incident and problem management processes with a stronger focus on root cause elimination and long-term stability improvements

Cu*****rys

Application support team lead

červen 2018 – duben 2020 1 rok a 11 měsíců

· Leader of the application support team (8 people - 4 Site Reliability Engineers + 4 Application Analysts) in IT Operations · Leading role with critical business system responsibility · E-Commerce peak (Black Friday) preparation project manager (£1bil business) · Platform Performance Testing owner – Design, Execution, Reporting, Improvements · Responsible for Incident, Problem, Change and Release management within SLA including 24/7 support assurance · Responsible for development and delivery of service performance structure, generating metrics and reports in line with business requirements · Responsible for release management · IT and financial Audit handling · Design of App Dynamics© dashboards

Di*******ail

Application support analyst

listopad 2015 – červen 2018 2 roky a 8 měsíců

Provides to the Dixons Carphone company a high quality IT support and be responsible for release management in to production, problem management and production incidents management within SLA including 24/7 support assurance (front and back office applications) • Monitoring the good functioning of the websites (service quality) • Reports results and issues regularly to the business stakeholders • Assures a good understanding of users needs and expectations, following standard support process • Cooperates with other teams onshore or offshore • Ensures that Services and/or Applications are restored in a timely manner • Lead P1/P2 incident resolution and actively manage communication between various resolver groups. • Participates in 24x7 on-call support rota • Support processes improvement implementation

Operační systémy

Chytrý telefon AndroidZkušený

Běžná práce na počítači

Textový editor (MS Word)Expert

Tabulkový kalkulátor (MS Excel)Expert

Prezentační program (MS PowerPoint)Expert

Internetový prohlížeč a e-mailExpert

MS OutlookExpert

Psaní všemi desetiExpert

Mé silné stránky

Aktivní přístup

Flexibilita

Ochota učit se

Pracovitost

Přizpůsobivost

Samostatnost

Spolehlivost, zodpovědnost

Výkonnost

Zvládání stresu, práce pod tlakem

Mohu nabídnout

Asertivní jednání

Empatii

Logické myšlení

Řešení problémů pomocí kritického myšlení

Schopnost práce v kolektivu a týmové práce

Srozumitelná a efektivní komunikace

Tvůrčí (kreativní) myšlení

Manažerské dovednosti

Budování a vedení týmu (leadership)