Martin V. 50 let , životopis 1566525

UMS Horní Benešov

Autotronik (+ 23-68-H/01 Mechanik opravář motorových vozidel)

září 1990 – květen 1994SŠ s maturitou

Ho*****lic

Receptionist

květen 2013 – únor 2022 8 let a 10 měsíců

Greet all guests and assist them withchceck-in and chceck-out Maintain a positive attitude and friendly demeanor Respond to all guests question and reguests Answer and forward phone call Manage guest bookings and reservatos Keep a tidy and orderly workspace Assist with administrative and clerical tasks as needed

Ba*******lic

Guest relation manager

srpen 2006 – červen 2012 5 let a 11 měsíců

geusts needsw and anticipate their unstatedoe Expect and react pompty to guests requirements and inguires Actively listen and resolve their complaints Coordinate and manage communication between guests and stuff Direct coaching and manage guests relations teamto ensure all stand Responding to any questions, needs of guests and follow up with guests to ensure thei requests to theier sattisfaction Respond to ards and opertaing procedures and adhered to Apraise teams performance and produce reports

Ho*********lic

Receptionist

únor 2004 – červen 2005 1 rok a 5 měsíců

Greet all guests and assist them with chceck-in and chceck-out Manage guest bookings and reservations Keep a tidy and orderly workspace Assist with administrative and clericaMaintain a positive attitude and friendly demeanor

Ga*********any

Receptionist

leden 2003 – květen 2003 5 měsíců

Geeting guests and taking drink and food orders Staying attentive to the nees f guests in the dinning area Delivering food from the kitchen to th guests Ensuring the food order made correctly by kitchen staff and looks presentable for guests Following healthcode standards with regarto the handling o food

Cl*****ain

Waiter

listopad 2002 – květen 2003 7 měsíců

Greeting guests and taking drink and food orders Staying attentive to the needs of gues in the dinning area Delivering food from the kitchen to th guests Ensuring the food order made correctly by kitchen staff and looks presentable for guests Following healthcode standards with regards to the handling of food

Operační systémy

Chytrý telefon AndroidExpert

Běžná práce na počítači

Textový editor (MS Word)Pokročilý

Internetový prohlížeč a e-mailZkušený

Mé silné stránky

Aktivní přístup

Flexibilita

Ochota učit se

Pracovitost

Přizpůsobivost

Samostatnost

Spolehlivost, zodpovědnost

Zvládání stresu, práce pod tlakem

Mohu nabídnout

Asertivní jednání

Empatii

Logické myšlení

Řešení problémů pomocí kritického myšlení

Srozumitelná a efektivní komunikace

Tvůrčí (kreativní) myšlení