Kristyna H. 49 let , životopis 1589856

Goodwill Higher Vocational School, Frýdek-Místek, Czech Republic

Tourism

2002 – 2005Vyšší odborné

Lingua Language School, Zlín, Czech Republic

English

1996 – 1997Vyšší odborné

Business High School, Zlín, Czech Republic

Business

1992 – 1996SŠ s maturitou

Ky*****lic

Lead PMO for Strategic market ALPS Lead PMO for Germany

listopad 2019 – dosud 6 let a 8 měsíců

Financial Planning and Billing • Planned monthly revenue in Catalyst. • Managed invoicing, billing, and the credit/rebill process. Stakeholder Collaboration • Coordinated with IT architects, technicians, and project executives. • Worked closely with Q2C and Finance analysts. Operational PMO Support • Collected timesheets and supporting documents required for invoicing. • Handled daily PMO activities, including contract closures and extensions, index adjustments, contractor invoicing, and cost control reporting. Achievements • Contributed to high customer satisfaction through reliable PMO support, timely reporting, and responsive coordination. • Supported contract prolongations by coordinating documentation, financial inputs, and extension-related activities. • Contributed to new contract signings by supporting onboarding, billing setup, and operational readiness.

IB*********lic

Global GTS Risk Management

září 2013 – prosinec 2015 2 roky a 4 měsíce

Reporting and Communication • Supported the Global RM team with reporting, communication, and document management activities. • Created and distributed monthly reports. • Collaborated with the team on the IBM Connection project. Process and Document Management • Maintained RM processes to keep them current and effective. • Kept GTS RM documents and contact list up to date, store current materials in the community, and publish updates in line with process changes.

IB*****lic

Service Level Manager - VIG Reporting

leden 2009 – srpen 2013 4 roky a 8 měsíců

Responsibilities • Prepared SLA, billing, and operational reports in line with contractual delivery deadlines. • Supported the data warehouse automation initiative in collaboration with the DWH team. • communication with the end customer, discussing service improvements, planning, reporting and monthly closings Achievements • Improved internal processes. • Reduced reporting errors. • Delivered accurate and timely reports.

He*********and

GDD database coordinator and GDS, Internet support

leden 2006 – červen 2008 2 roky a 6 měsíců

System and Data Management • Processed and recovered data in global distribution systems, including Amadeus, Galileo, Worldspan, and Sabre, as well as in the internal reservation system. Support and Reporting • Provided information and technical support to Hertz partners. • Processed and analyzed monthly reports. Customer and Partner Support • Provided information and technical support to the travel industry and Hertz partners using GDS platforms

Operační systémy

MS Windows XP / Vista / 7Pokročilý

Běžná práce na počítači

Textový editor (MS Word)Pokročilý

Tabulkový kalkulátor (MS Excel)Pokročilý

Prezentační program (MS PowerPoint)Pokročilý

Internetový prohlížeč a e-mailPokročilý

MS OutlookPokročilý

Další programy a počítačové znalosti

Technical Skills • Microsoft Office: Word, Excel, PowerPoint • SAP S/4HANA • Catalyst • Engage Support Tool • RDMS Tool

Mé silné stránky

Aktivní přístup

Ochota učit se

Pracovitost

Přizpůsobivost

Samostatnost

Spolehlivost, zodpovědnost

Výkonnost

Mohu nabídnout

Empatii

Logické myšlení

Schopnost práce v kolektivu a týmové práce

Srozumitelná a efektivní komunikace

Manažerské dovednosti

Budování a vedení týmu (leadership)

Další dovednosti

Customer-oriented Senior PMO professional with 15+ years of experience at IBM and Kyndryl, specializing in financial management, invoicing, and contract lifecycle support for strategic clients in the DACH region. Extensive experience working with more than 30 customers across diverse industries, including banking and financial services, automotive, and transport sectors. Proven track record in revenue planning, billing operations, SLA/KPI reporting, and stakeholder coordination across finance and technical teams. Detail-oriented and deadline-driven, with a strong focus on process efficiency, accuracy, and high-quality service delivery.

• Azure Certification • PRINCE2 Foundation Training • PMI-CAPM Training • Generative AI Overview for Project Managers • Consultant Profession – Foundation • OCM Fundamentals in Practice

2025