Flávia E. 43 let , životopis 1518752

Centro Universitário Newton Paiva

Marketingové komunikace (Marketing Communications)

leden 2001 – leden 2005Bakalářské

Wo*******tel

Recepční v cestovním ruchu

březen 2024 – květen 2025 1 rok a 3 měsíce

I provided friendly service to guests, managed check-ins and check-outs, handled calls and inquiries, resolved issues, coordinated with other departments, maintained booking records, and supported administrative tasks to ensure a smooth guest experience.

Pi*****eum

Ambassador and customer service

leden 2024 – červen 2024 6 měsíců

I welcomed visitors, provided information about exhibitions and museum services, assisted with ticketing and guided them through the space, answered questions, resolved concerns, and ensured a positive and engaging experience for all guests.

Ab*********our

Travel agent

prosinec 2022 – květen 2023 6 měsíců

I assisted customers in booking boat tours, provided information about routes, schedules, and safety guidelines, handled reservations and payments, responded to inquiries, coordinated with tour operators, and ensured that visitors had a smooth and enjoyable experience exploring the island.

Ho*********nte

Hostel manager

leden 2021 – prosinec 2022 2 roky

I managed daily hostel operations, supervised staff, handled guest check-ins and check-outs, resolved issues, coordinated maintenance and housekeeping, managed reservations and budgets, and ensured a welcoming and well-organized environment for all guests.

Su*********vel

Travel agent

2017 – 2019 2 roky a 6 měsíců

I assisted travelers with booking tours and transportation, provided detailed information about destinations and cultural attractions in Peru, handled reservations and payments, responded to customer inquiries, coordinated itineraries with local providers, and ensured that clients had a smooth, safe, and memorable travel experience.

Wo*****ers

Recepční v cestovním ruchu

leden 2015 – prosinec 2016 2 roky

I volunteered in hostels across several South American countries, where I assisted with front-desk tasks, welcomed guests, organized social events, provided travel information, and supported housekeeping activities. I helped maintain a friendly, clean, and engaging environment for travelers from around the world.

Ni*****ção

Advertising copywriting

2012 – prosinec 2014 3 roky

I created persuasive copy for advertising campaigns, developed concepts and messaging for various media channels, collaborated with designers and marketing teams, adapted content to different target audiences, and ensured that all written materials aligned with brand guidelines and campaign goals.

Rá********* FM

Advertising copywriter

2008 – 2012 4 roky a 6 měsíců

I wrote engaging and persuasive scripts for radio advertisements, developed creative concepts tailored to target audiences, collaborated with producers and marketing teams, ensured messaging aligned with the station’s brand, and optimized content for on-air delivery to maximize listener engagement.

AD*****ção

Advertising copywriter

2006 – 2008 2 roky a 6 měsíců

I reviewed and edited texts for clarity, accuracy, grammar, and style, ensuring all content met editorial standards and aligned with the publication’s brand voice.

Operační systémy

MS Windows 8 / 10 / 11Zkušený

Chytrý telefon AndroidZkušený

Běžná práce na počítači

Textový editor (MS Word)Zkušený

Tabulkový kalkulátor (MS Excel)Zkušený

Prezentační program (MS PowerPoint)Zkušený

Internetový prohlížeč a e-mailZkušený

MS OutlookZkušený

Psaní všemi desetiZkušený

Grafické a konstrukční programy

CanvaPokročilý

Mé silné stránky

Aktivní přístup

Flexibilita

Ochota učit se

Pracovitost

Přizpůsobivost

Samostatnost

Spolehlivost, zodpovědnost

Výkonnost

Mohu nabídnout

Asertivní jednání

Empatii

Logické myšlení

Řešení problémů pomocí kritického myšlení

Schopnost práce v kolektivu a týmové práce

Srozumitelná a efektivní komunikace

Tvůrčí (kreativní) myšlení