I. K. , životopis 1197280

VŠHE (UCP)

Management of hotel industry and spa services.

2019 – 2022Vysokoškolské

University of State Fiscal Service of Ukraine

Finance and credit

2015 – 2019Bakalářské

Research Institute of the National University of Life and Environmental Sciences of Ukraine

Expert in merchandise

2013 – 2015SŠ s maturitou

St*********.o.

Business Development Manager

listopad 2022 – říjen 2023 1 rok

Development of Business Plan: Creating and implementing strategies for business growth and development. Identifying new business opportunities and market segments. Acquisition of New Clients: Actively searching for and approaching potential clients and partners. Leading negotiations and presentations to secure new business opportunities. Existing Clients and Relationships: Maintaining and nurturing relationships with existing clients. Ensuring client satisfaction and delivering a high level of service. Collaboration with Internal Departments: Close collaboration with marketing, sales, and other internal departments. Ensuring coordination between departments for the effective fulfillment of business objectives. Reporting and Analysis of Results: Preparation of reports for company leadership regarding business results. Work with CRM System: Monitoring and updating information in the CRM (ClickUp) system to track contacts and business opportunities. Work on Marketing Campaigns: Collaborating with the marketing team on the creation and implementation of marketing campaigns. Management of Business Projects and Programs: APAGcoSystem, EISSAMNN, ROHLIK.cz, EXYTE, PST-CLC, EUROSTYLE, Hotel Almanac X Prague. Team Leadership: Leading a team of coordinators (2).

St*********.o.

Operations manager

leden 2022 – listopad 2022 11 měsíců

Operations Security: Planning and managing operational processes within the agency. Ensuring that all operations run smoothly and efficiently. Personnel Management: Organizing shifts and training for employees. Motivating employees and maintaining a positive work atmosphere. Communication with Clients: Regular communication with client representatives regarding their needs and requirements. Ensuring that client requirements are met and satisfaction with the services provided. Administration: Shift planning, preparation of payroll documents, and invoicing. Addressing employee inquiries. Development and Innovation: Initiating changes and improvements within the agency's operations. Setting priorities and managing projects from start to finish.

Li*******.o.

Assistant

březen 2021 – leden 2022 11 měsíců

Ensuring administrative and back-office tasks for employees. Creating and updating documents and databases. Managing and processing data for various projects.

Gu*****ine

Manager of the shopping center

únor 2017 – 2018 1 rok a 11 měsíců

Management of operations and supervision of daily operational activities in the shopping center. Ensuring smooth functioning of infrastructure, including technical maintenance, heating and cooling, parking facilities, and other services. Addressing complaints and solving issues related to customers, tenants, or staff. Maintaining good relationships with stakeholders, such as owners and tenants. Coordination with tenants.

Operační systémy

MS Windows 8 / 10 / 11Zkušený

MacOSZkušený

MS Windows XP / Vista / 7Zkušený

Chytrý telefon Apple iOSZkušený

Běžná práce na počítači

Textový editor (MS Word)Zkušený

Tabulkový kalkulátor (MS Excel)Zkušený

Prezentační program (MS PowerPoint)Pokročilý

Internetový prohlížeč a e-mailExpert

MS OutlookExpert

Psaní všemi desetiZkušený

Tvorba obsahu a online marketing

CopywritingPokročilý

Další programy a počítačové znalosti

Adobe Acrobat

Mé silné stránky

Ochota učit se

Přizpůsobivost

Spolehlivost, zodpovědnost

Zvládání stresu, práce pod tlakem

Mohu nabídnout

Empatii

Schopnost práce v kolektivu a týmové práce

Další dovednosti

Komunikační schopnosti