Foto:  Eva M.
ID: 157967

Eva M.

Už nehledá práci
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  34 let


  Aktualizace 24.10.2012
Už nehledá práci

  • Vzdělání

    2010 - 2010
    Reception Academy, London - Professional Hotel Receptionist Training
    2009 - 2009
    Chartered Management Institute, London - NVQ (National Vocational Qualifications) Team Leading Level 2
    2006 - 2008
    University of Cambridge, London - ESOL Examinations - English Speaking, Listening and Reading Entry 1, 2, 3
    2004 - 2005
    SOS a SOU Branik, Praha - Nastavbove Studium
    Vyučení
    2000 - 2003
    SOS a SOU Cakovice, Praha - Servirka
    Vyučení
  • Praxe

    2012 - 2012
    The Manor House Apartments, Melbourne, Australia
    Gastronomie a pohostinství , Recepční v cestovním ruchu
    Meeting and greeting guests Reservations Checking in and checking out of all guests Responding to e-mails Keeping websites up to date Providing exceptional customer service Professionally answering all incoming phone calls Taking bookings over phone, in person and via e-mail, Sending confirmation letters via e-mail and post Assisting with sales research and obtaining sales leads Have the ability to work autonomously as well as within a team Work well under pressure and enjoy working in a changing environment Team work that contributes to productive working relationships and outcomes Helping with directions and general responsibility for the reception area
    2010 - 2011
    MyHotel Bloomsbury**** ,London
    Gastronomie a pohostinství , Recepční v cestovním ruchu
    Check in, Check out Answering and Transferring calls Checking and answering e-mails Sending and receiving post overseas Sorting and receiving mail Answering and transferring calls, Fax messages Cash handling, Credit card handling and Currency exchange Taking payments for online booking via debit cards and credit cards Taking bookings over phone, in person and via e-mail, Sending confirmation letters via e-mail and post Charging no shows, dealing with cancellation charges Dealing with ad hoc client complaints Taking Spa bookings and management of Spa managers calendar Ordering taxis, booking events, booking flights Helping with directions and general responsibility for the reception area
    2007 - 2011
    BBC British Broadcasting Corporation, London
    Gastronomie a pohostinství , Vedoucí / manažer restaurace
    General Management of the BBC Club Management of a team of approx. 7 people Improving team skills and training of junior staff Cash management, cash up, cash balances and banking Monthly Stock takes of Catering and Bar Act as the primary contact to resolve any customer service problems Taking bookings in person, via emails and over the phone Answering phones Checking and replying e-mails Filing of stocktake reports to send to Accounting Ordering and replenishment of stock and supplies for bar, kitchen and club
    2007 - 2007
    The Kensington Close Hotel****,London
    Gastronomie a pohostinství , Vedoucí / manažer restaurace
    Supervisor Training, Training of junior staff Answering phones, taking bookings, cash up and banking
    2005 - 2007
    Crowne Plaza Hotel**** London Heathrow
    Gastronomie a pohostinství , Číšník/servírka
    Food and Beverage Attendant Working in a 4 star restaurant, banqueting and room service
    2004 - 2005
    Sky Catering - Zapomenuty Cas, Prague
    Gastronomie a pohostinství , Vedoucí / manažer restaurace
    Management of seven waitresses in a 4 star restaurant Organising banquets, wedding parties and receptions Improving team skills and training of junior staff
  • Jazykové znalosti

    angličtina  -  pokročilá
  • Řidičský průkaz

  • Technické znalosti a dovednosti

    Operační systémy
    MS Windows 98 / ME
    Běžné programy
    Textový editor (MS Word), Tabulkový kalkulátor (MS Excel), Prezentační program (MS PowerPoint), Internet / e-mail
  • Zájmy

    Travelling and experiencing different cultures, Socialising and meeting new people, Yoga, Pilates, Dancing
  • Trvalé bydliště

    Levskeho 3201, Modrany, Praha, 14300

    Trvalé bydliště se často může lišit od místa, kde uchazeč hledá práci.

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